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About Intelex

Application Support & Maintenance

The Intelex has been helping IT enabled business to meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels 24 x 7. Intelex presence in different continents means support your customers can receive in a phone call way.

With teams staffed across in India, UK and USA centers means you can use intelex services as an extension of your existing product support teams or to provide turn-key round-the-clock support services.

Our staffing model, which includes a “shadow team” which able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special maintenance and support needs.

Our application maintenance and support services encompass such activities as:

  • Error tracking and debugging
  • Version upgrades
  • Version enhancements
  • Comprehensive user support
  • Technical troubleshooting
  • Performance monitoring
  • Performance testing
  • Quality assurance testing
  • Documentation and maintenance

IT Support Services

Intelex services include cost-effective maintenance and support for high-volume Web sites, including technical and user support, and ongoing content updates. The delivery of highly available and reliable technical support is critical to your business and enables to retain customers. Intelex helps companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve customers’ problems. As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction and lower technical support costs. We specialize in supporting complex software products, which have been customized and integrated with a variety of other systems. Intelex leverages our unique knowledge-based support technology, employing rules-based systems and intelligent agents, to enable our technical support consultants to quickly and reliably find accurate solutions to complex problems.


Our technical support services encompass:

  • Software installation support
  • Hardware and software troubleshooting
  • Usage support (how to) for current and past releases
  • Issue resolution and ticket management
  • Building and maintenance of product knowledgebase

Intelex offers turnkey 24x7 technical support services, or to supplements a client’s internal support staff, acting as an extension of the support team to provide after-hours support or select-hours support.